F. A. Q. The answers to the most frequent asked questions.
Here you can find the answers to the most common questions about our services. The Frequently Asked Questions are split into topics, to give you all the answers you’re looking for.
You just need to click “Customer Area”, then “Password Forgotten?”. Mainsoft will send you all the information to your e-mail address.
In Phone and Mobile blanks, please, insert your numbers without spaces. Ex: Phone +390239291XXX or mobile: +393460123XXX
You may send an e-mail to assistenza@mainsoft.it or a fax to XXXXXXX, attaching your ID card and writing your new e-mail address.
Yes, you can know it calling the number: 8800
You can know it, calling the number 8800.
To have information about your statement, please, call 8800.
Yes, you can. You just need to call 8800 and listen the recorded voice.
You can have technical support calling 8800
In case od uncorrect charge you can call +39.025454104 or send an e-mail to assistenza@mainsoft.it
Yes, you may. Download SoftPhone (Voip software) and set it up as described in the instructions. You need a pc with sound card, speakers and mic.
The numbers you can call with MainVoip are listed in the price list. Besides that you can call Italian free numbers (from Italy) and emergency numbers.
It often happens that the Operating System of a pc is infected by Trojan horses, Worm, etc… decreasing the speed of communication: in this case the calls can be disturbed.
It may occur that you can’t call some countries for many days, or your calls are disturbed or not clear.
Yes, you may. You need to install a VoIP gateway or a VoIP telephone with broadband internet access.
Yes, you may. The cost of the call are described in the price list and periodically updated.
